Strengthening Communication & Workplace Culture
Client Overview
Union: IBEW
Size: 11,000 members
IBEW has a rich history of success, but massive growth meant the organization had outgrown its old ways. There were significant workplace dynamics that were eroding trust and efficiency. Siloed communication, lack of clear leadership structures, leaders with too many direct reports, and inconsistent decision-making led to frustration among staff and leadership. These issues escalated into a formal grievance, making it clear that change was needed.
The Challenge
Lack of Structure & Accountability – Organizational Chart was too reliant on the business manager, with everyone reporting to him. Decision-making was unclear, and leadership roles weren’t well-defined.
Poor Communication – Departments worked in isolation, and leadership messaging was not frequent enough.
Low Morale & Trust Issues – Staff felt unheard, and workplace expectations weren’t clearly communicated.
Outdated Policies & Processes – Workplace expectations, onboarding, and performance standards lacked clarity.
State of communication between the members of the leadership team
The Boost Solution
Boost implemented a strategic, hands-on plan to rebuild trust, improve communication, and create a more developed organization suitable to the size it had grown into:
Defined Leadership Roles & Decision-Making
Established clear leadership responsibilities to improve accountability and eliminate confusion.
Recruitment and Hiring
Hiring an Operations Manager to provide direct day to day support.
Implemented Structured Communication
Standardized leadership meetings and check-ins to ensure transparency and alignment.
Developed Workplace Policies & Training
Rolled out a Respectful Workplace Policy, team effectiveness and leadership training to bring people together.
Strengthened Onboarding & Development
Created structured onboarding and cross-training programs to improve job readiness and career growth.
Optimized Workplace Operations
Introducing workflow improvements and digital tools to streamline processes and support long-term efficiency.
The Results
Increasing Collaboration – Leadership and staff are working together more effectively.
Stronger Communication – Teams have a clearer structure for sharing updates.
Greater Transparency & Trust – Leadership’s decisions were better communicated and more widely understood.
Sustained Culture Shift – Employees are on their way to feeling more valued, engaged, and aligned with organizational goals.
Key Takeaways
Strong leadership drives change.
Clear communication prevents conflict.
Defined processes create a more effective workplace.
A positive culture requires ongoing effort.
Boost helped IBEW turn workplace challenges into a stronger, more connected, and engaged organization. Ready to transform your union?
Client Testimonial
“Working with Boost has been a real eye opener for us here at the IBEW and I wish we found this partnership years ago. Their expertise in HR strategy, workforce development, and training has helped us streamline our policies and improve the way we support our members. From refining our hiring processes to implementing leadership development programs, Boost has provided tailored solutions that truly align with the needs of our industry. Their team is responsive, knowledgeable, and deeply understands the challenges unions face today. We’ve seen a measurable impact on engagement and operational efficiency, and we look forward to continuing our partnership."
- President, Local
Work with Boost
Union leaders come to Boost when they know their office could run more smoothly but need the right strategy to make it happen. We step in to assess operations, identify inefficiencies, and implement solutions that create lasting improvements.
From optimizing workflows to strengthening leadership teams, we help unions build well-structured workplaces where communication is clear, processes are efficient, and leaders can focus on advancing their members’ interests.
If you’re interested in speaking with the Boost team, book a Discovery Call.